Sales
AI for customer care and support
Improve customer care with AI: classification, source search, response drafts, follow-up and escalation with empathy and quality control.
Available
12h · intermediate
€129
What you will learn
- Classify requests, urgency and sentiment without replacing the agent’s judgement.
- Prepare responses consistent with current policy and sources.
- Define escalation, personal-data checks and service-quality metrics.
Delivery
Self-paced online learning with explanations, guided exercises and reusable materials.
Languages
IT, EN